1. FEATURE STORY:
RETAIN TOP TALENT WITH EFFECIVE ON-BOARDING PROCESS
Think you've got the upper hand retaining top talent while the U.S. economy is in a recession? Think again. While you might assume your employees are so grateful just to be employed that they'd never risk their financial security by jumping ship right now, some employees may actually be seeing this slowdown as an opportunity to seek better-paying jobs or more secure career paths.
Of course, employees who feel connected to your organization are less likely to leave. You might think that this sense of connection must take many long years to develop, but in fact, a large portion of it depends on whether or not the employees were ever properly integrated into your organization in the first place.
There are many things you can do to welcome your new employees on board. In fact, "on-boarding" is the term that's increasingly being used in place of "new-hire orientation." The reason: Acclimating a new hire to your unique workplace culture isn't a simple, one- or two-day process, as "orientation" connotes.
Start From Day One
Your goal in on-boarding is to fully integrate new hires into productive and committed members of the team in as timely a manner as possible. "It's the best retention tool employers have," asserts Carol Hacker, founder and president of Hacker & Associates, a Georgia-based management consulting and seminar company.
Essential elements in the on-boarding process include: offering new hires constructive feedback; giving them challenging work; helping them feel comfortable with the surroundings; and assisting them in becoming familiar with everyday departmental tasks. Basically, you want to smoothly transition them from being outsiders to being insiders.
Socialization is a key component in successfully engaging new hires. If the new hire knows that at least one friendly face will constantly be there to offer daily pleasantries and words of encouragement, he/she is less likely to feel lost or overwhelmed once the formal orientation process is over. Many employers use either an informal buddy system or a more formalized mentoring system.
Mentoring: A Lasting Connection
If your organization chooses to use a mentoring system as part of its on-boarding process, Hacker stresses the importance of training mentors on basic coaching and counseling skills, including:
Confronting negative behavior;
Giving both positive and negative feedback;
Being supportive; and
Maintaining confidentiality.
Hacker also suggests using the following schedule for developing a solid mentoring relationship that will last:
The first month should be devoted to building the social relationship between the mentor and mentee.
The second month should focus on establishing goals and choosing development activities.
During the third month, the mentor should meet at least twice with the mentee to check on their work progress and offer advice for solving any workplace issues.
In the fourth month, the two should try to attend a learning event together.
To learn more about how you can create and implement an effective on-boarding process to improve your employee retention efforts, sign up for AHI's On-Boarding: Prevent New Hires From Jumping Ship webinar, to be presented by Carol Hacker on Tuesday, May 20. Ms. Hacker will answer your specific questions about on-boarding.
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