Recorded Web Conference
Dirty Dozen Rules For
Managing Difficult People
Wednesday, August 5, 2009
1:00 - 2:30 PM Eastern
Background
Managing difficult people can reduce morale, threaten productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle employees’ disruptive behavior is one of the most important career skills you can have. Become a more valuable manager and employee by joining AHI and senior HR professional Carol Hacker for this live web conference.
During this live web conference, you will learn how to:
Avoid the one action plan that is sure to fail when managing difficult employees
Anticipate obstacles and prepare to confront unacceptable behavior BEFORE it gets out of control
Gather the courage to face the dilemma of how to interact with difficult people
Stay in charge of a difficult situation while keeping communication open and friendly
Master the skill of giving critical feedback
Choose your approach to confrontation with confidence and help your difficult employees rise above the poor choices they sometimes make
Who Should Attend:
HR professionals/managers/directors
Small business owners
Policy decision makers
Featured Speaker:
Carol Hacker is a celebrated speaker and author and is founder and president of Hacker & Associates, a management consulting and seminar company established in January 1989. She is nationally recognized as a "high-content presenter who motivates." She has delivered seminars to many of the world's most influential companies over the past 25 years. Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence, and a commitment to excellence.
Carol's warmth, homespun wit, enthusiasm, and insight make her a much-sought-after speaker and seminar leader. Her audiences applaud both her take-home value and down-to-earth delivery style. She is the author of over 350 published articles, scores of audio CDs, and 13 books.
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