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Hospitality And Hotel — Job Descriptions & Interview Questions
Save time and money with professionally written and legally sound job descriptions and interview questions.
For each job title, you get more than just a sample job description. You get a complete job-specific hiring kit that you can use as is or customize to fit your needs:
- Job Advertisement ready to place online or in the newspaper to attract the best candidates,
- Job Description with built-in table and expert analysis to help you determine the position’s overtime exemption classification as well as eligibility for possible ADA accommodations (if needed),
- Job-Specific Interview Questions written for each position to assess an applicant’s ability to meet the skills and experience required for that job,
- Library of 200 General Interview Questions that can be used for any job to judge an applicant’s suitability for the position in such areas as attention to detail, flexibility, initiative, integrity, interpersonal skills, leadership, and more,
- 50 illegal interview questions that should never be asked of candidates,
- FLSA overtime classification regulations that you can refer to when determining the proper classification of a job to avoid unpaid overtime class action lawsuits,
- Applicant Comparison Form to help choose the best applicant and avoid any charges of discrimination or favoritism.
Click on any job title below to access your free job description.
Concierge
OVERVIEW: Assists patrons with personal services. Takes messages; arranges or gives advice on transportation, business services, or entertainment; and passes on guest requests for housekeeping and maintenance.
Hotel Manager
OVERVIEW: To manage and coordinate the many functions of the hotel to achieve a profitable operation and provide high-quality services for guests.
Hotel Reservation Clerk
OVERVIEW: Operates the front desk, assists guests with registration and checkout, and handles requests for rooms received by phone, e-mail, or customers at desk. Provides information to guests concerning rates, availability of rooms, description of facilities and services, and information about area attractions and sight-seeing opportunities.
Housekeeping Supervisor
OVERVIEW: Supervises work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the lodging facility. Assigns duties, inspects work, investigates complaints regarding housekeeping service and equipment, and takes corrective action. Purchases housekeeping supplies and equipment, takes periodic inventories, screens applicants, trains new employees, and recommends dismissals.
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