Customer Service — Job Titles

OVERVIEW: Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations.  Makes quotations on standard items, writes orders, and relays pertinent order information to customers.  Coordinates with other departments in handling purchase orders and providing service to customers.

OVERVIEW: Defines and develops products, services, and problem-solving information.  Provides information and resolves problems to maintain a high level of customer satisfaction.

OVERVIEW: Provides product and service information and resolves customer complaints by pinpointing problems; offers solutions, corrections, or adjustments; and follows up to ensure customer satisfaction.